Privacy Statement
Bio Balanced Organics Ltd. Offices respect the privacy needs, and concerns of our customers. That is why we handle any Personal Identifying Information, such as your name, address, email address, or phone number (“Personal Identifying Information”) that you provide to us with utmost care. To earn your trust, we respect your privacy in handling Personal Identifying Information relating to you and your transactions with us. This Privacy Statement describes the Personal Identifying Information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of your Personal Identifying Information. By using the Sites, the user agrees, without limitation or qualification, to be bound by this Privacy Statement. When you provide Personal Identifying Information at our Call Centers, and our Web Sites, you are consenting to how Bio Balanced Organics Ltd. Office will collect, use, disclose, and otherwise manage your Personal Identifying Information, as set out below.
Who may use Our site?
The Sites are not intended or designed to attract users under the age of 18. We do not collect Personal Identifying Information from any person we know to be under the age of 18. If you are under 18, we ask that you not send us any Personal Identifying Information.
Collection and Use of Personal Identifying Information
We may collect Personal Identifying Information that you provide us when you:
- Create an account at our Sites;
- Purchase, order, return, exchange or request certain information about our products and services;
- Contact a Call Center or customer service representative;
- Visit or register with our Sites;
- Enter a contest or sweepstakes or respond to one of our surveys; or
- Provide us with comments or suggestions. We may also collect Personal Identifying Information about you from our Service Providers who provide us with e-commerce-related services related to the Sites.
Third-Party Payment Processing
When you make purchases on our Sites, we process your payments through a third-party application, including Helcim and/or Elavon, etc. The third-party application may collect certain financial information from you to process a payment on our behalf, including your name, email address, address, and other billing information.
When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, and phone number and show information that identifies you, such as your driver’s license. We collect this information to help prevent fraud.
Our company is hosted on the Bio Balanced Organics platform. Bio Balanced Organics provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through BioBalancedOrganics.com data storage, databases, and general 3 party applications. We store your data on secure servers behind a firewall.
All direct payment gateways offered by Square, PayPal, and Klarna, after payment and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure our store and its service providers’ secure handling of the credit card information.
Call Centers
When you call our Call Centers about a product, delivery, billing question, or for customer service, you may be asked for Personal Identifying Information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future.
Site Registration
Registration is an optional service provided by our Sites. You do not have to register to browse our Sites. You may checkout as a guest if you wish to do so. When you register, you are asked for information such as your name, address, phone number, e-mail address, password that you select, and your interests, if you choose to register them. Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing information from Bio Balanced Organics Ltd.
Direct Mail or Email
Individuals who provide us with Personal Information, or whose Personal Identifying Information we obtain from third parties, may receive emails, newsletters, mailings, or phone calls from us with information on our products and services or upcoming special offers/events we believe may be of interest. You have the option to opt out of these communications.
Contests, Questions, or Surveys
When you ask a question, participate in a survey, or enter a contest or sweepstakes at a Store, a Bio Balanced Organics Office-sponsored event, or through our Sites, we may collect your name, address, phone number, and email address. We use this information to administer your participation in a contest or sweepstakes. At the time you are entering a contest or sweepstakes, we may ask your permission to send you future marketing information from Bio Balanced Organics Ltd. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
Information Collected Using Cookies and other Web Technologies
We may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to collect information through our Sites. These Technologies are small data files placed on computers, tablets, mobile devices, or other electronic equipment (“devices”) that allow us to record certain data or information whenever you visit or interact with our sites, services, applications, messaging, and tools, and to recognize you across devices. We use automated data collection tools such as Cookies and Web Beacons to collect certain information.
Cookies
We may use cookies to identify that you’ve logged in to our Sites and tell us how and when you interact with our Sites. We may also use cookies to monitor aggregate usage and web traffic on our Sites and to customize and improve our Sites. Although most browsers automatically accept cookies, you can change your browser options to stop accepting cookies automatically or to prompt you before accepting cookies. Please note, however, that if you do not accept cookies, your browsing experience on our Sites may be substantially decremented.
Widgets
Social Media Widgets may be on our Sites. These features may collect your IP address, and which page you are visiting on our Sites, and may set a cookie to enable the feature to function properly. These social media features are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing them.
Analytics
We may use Google Analytics and Google Analytics Demographics and Interest Reporting to collect information regarding visitor behavior and visitor demographics on some of our Services and to develop website content. This data is not tied to any Personal Information. For more information about Google Analytics, please visit google privacy partners. You can opt out of Google’s collection and processing of data generated by your use of the Site by going to tools.google.com/dlpage/gaoptput.
Other Uses of Personal Information
Bio Balanced Organics Ltd. Office also uses Personal Information, including information provided to us by our Service Providers, to continually assess and improve the products and services we offer. To serve you better, we may combine the Personal Identifying Information that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes. Our company is hosted on the Hostinger platform. Hostinger provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Hostinger’s data storage, databases, and the general Hostinger applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Hostinger and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure our store and its service providers’ secure handling of the credit card information.
We collect such Non-personal and Personal Information for the following purposes:
- To provide and operate the Services;
- To provide our Users with ongoing customer assistance and technical support;
- To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
- To comply with any applicable laws and regulations.
Promotional Information and Marketing Materials
We would like to inform you of products and services, sales, and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales, and special offers.
We may also send you mail, email, or call you with information about our product and service offerings if you have provided us with your name and address, email address, or phone numbers at our Stores, Call Centers, or Sites. If you would like to stop receiving such promotional information from Bio Balanced Ltd., please see the “Privacy Preferences/Opt-Out” section of this Privacy Statement.
Disclosure of Personal Information
We will not disclose your Personal Identifying Information to anyone except for our affiliated businesses or service providers. We may engage third-party service providers to work with us to administer and provide services regarding our Sites. These third-party service providers have access to your Personal Identifying Information only to perform services on our behalf. The service providers to whom we entrust Personal Identifying Information are IT providers, and related services, payment processing, marketing agencies, and email marketing providers. If you do not want Bio Balanced Organics Ltd. to use your information for marketing purposes, you can opt-out by contacting us at info@biobalancedorganics.com.
Access to Personal Information by Companies that Work with or on Behalf of Bio Balanced Organics Ltd. Office
Some of our operations, such as our electronic commerce, may be managed by Service Providers who are unaffiliated companies, including but not limited to, Mailchimp. These companies may share Personal Identifying Information with their affiliates and with service providers whom they engage to perform services related to our Sites or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis, and, where applicable, data cleansing. These companies may have access to your Personal Identifying Information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your Personal Identifying Information for any reason other than to provide you with those specific services? If your purchases are being shipped, your shipping information will be shared with our delivery service providers (U.S. Postal Service, DHL, or other delivery companies we, or you select). Our delivery service providers are asked not to use your Personal Identifying Information for any purpose other than making the delivery.
Sale of Business
If Bio Balanced Organics Ltd. offices or some of our assets are sold, transferred, or used as security, your Personal Identifying Information may be transferred to third parties as part of that transaction.
Disclosures of Personal Information in Legal Proceedings
If Bio Balanced Organics Ltd. Offices or any of our Service Providers is requested by law enforcement officials or judicial authorities to provide Personal Identifying Information on individual users, Bio Balanced Organics Ltd. Office or the applicable Service Provider may, without your consent, provide such information. In matters involving claims of personal or public safety, Bio Balanced Organics Ltd. Office or the applicable Service Provider may provide your Personal Identifying Information to appropriate authorities without your consent or court process. Bio Balanced Organics Ltd. Office or our Service Providers will also provide your Personal Identifying Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving Bio Balanced Organics Ltd. Office, the applicable Service Provider, or otherwise as required by law. We may also disclose Personal Identifying Information to assist in debt collection where you owe a debt to us.
Access to Personal Information
You may request access to the Personal Identifying Information we have about you. If you are a registered user with our Sites, you can access your profile information at any time by clicking on the “My Account” link at the top of any page on the Sites on which you registered. For further instructions on accessing the Personal Identifying Information that Bio Balanced Organics Ltd. Offices may have about you, contact us at info@biobalancedorganics.com. Please provide a current address. Correspondence will be sent via snail mail
Privacy Preferences / Opt-Out
In general, you can visit our Sites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Sites and other related information such as page requests, browser type, operating system, and average time spent on our Sites. We use this information to monitor and improve our Sites. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. Accepting this policy indefinitely authorizes Bio Balanced Organics to send an email or text (SMS, iMessage) notification regarding new products, services, and newsletter and blog updates. You must unsubscribe by selecting the unsubscribe button at the bottom of your email.
Cookies
Our Sites use a technology called “cookies”. A cookie is a tiny element of data that our Sites can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our Sites where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our Sites, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) to deliver products and personalized services, and (3) will provide us, and our Service Providers with information that we will use to personalize our Sites by your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Sites, you will limit the functionality we can provide when you visit our Sites.
Security of Personal Identifying Information We maintain administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and disclosure of Personal Identifying Information in our custody and control. We also are committed to employing reasonable technology to protect the security of our Sites. However, no website is 100% secure even with the best technology. We will take reasonable measures which we believe are appropriate to protect your Personal Identifying Information from loss, misuse, alteration, or destruction, and, where possible, will ask that any third parties to whom we may transfer such information take comparable steps to protect that security.
Passwords
To provide you with an increased level of security; online access to your Personal Identifying Information is protected with a password you create. We strongly recommend that you do not disclose your password to anyone. Bio Balanced Organics Ltd. Office will never ask you for your password in an unsolicited communication (including unsolicited correspondence such as letters, phone calls, or e-mail messages).
Our Privacy Statement and Outside Links
This Privacy Statement only applies to the various Sites. Our Sites may include links to the websites of our business partners, vendors, and advertisers. These other sites are outside of our control. Please be aware that these websites may collect information about you and operate according to their privacy practices which may differ from those contained in our Privacy Statement. Remember to consult that website’s privacy policy, as once you are outside any of the Sites, any information you submit is no longer in our control.
Privacy Statement Modifications
We reserve the right to modify this privacy policy at any time, so please review it frequently. Any privacy policy changes will be communicated on this page so please check back. We also may post a notice on our Sites or send an email. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Thank you for choosing
Bio Balanced Organics Ltd.
