Shipping Policy

  1. All orders will be processed and shipped within 2-5 business days of receiving the ordeozxr.
  2. We offer free shipping for all orders over $150 within the United States.
  3. For orders under $50, a shipping fee based on USPS retail rates will be provided along with flat rate options.
  4. We use reputable shipping carriers such as USPS, UPS, DHL and FedEx to ensure safe and timely delivery of your order.
  5. We currently offer international shipping. International orders will be processed through DHL or USPS international. We are not responsible for items held by customers, please ensure all shipping information is correct.

Return Policy

  1. We stand behind the quality of our products and offer a 30-day consult after the purchase of our products. Recall, herbal supplements may take longer to yield results; this doesn’t mean it isn’t working, please contact us to discuss options
  2. If you are not satisfied with your purchase, please contact our customer service team within 30 days of receiving your order to initiate the best possible process.
  3. To qualify for a refund, the product must be in its original packaging, unused, and unopened. We do not allow refunds or returns on any herbal blend or loose tea order.
  4. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.
  5. Once we receive and inspect the returned product, we will issue a refund within 7-10 business days.
  6. Refunds will be issued to the original payment method used to make the purchase.

Note

We do not accept returns for opened or used products due to the nature of our supplements. If you have any questions or concerns about our shipping and return policies, please contact us at support@biobalancedorganics.com.